Supervise and manage drivers and their schedules to pick up and deliver loads to customers.
Keep records, monitor driver daily logs for errors or violations and monitor drivers' working hours and equipment availability.
Make decisions to employ and dismiss drivers.
Monitor equipment for repairs and necessary maintenance.
Answer incoming calls from customers needing loads hauled - schedule the pick-up and delivery.
Write up orders.
Input freight orders into computer programs.
Coordinate and manage loads for cost-effectiveness.
Call customers to get additional freight.
Coordinate and assist in car pulling.
Develop delivery routes and maintain contact with drivers throughout the day.
Collaborate with management to modify daily routes to accommodate the needs of customers.
Awareness of weather in driver locations to flag potential issues.
Awareness of weather in driver locations to flag potential issues.
Be available and act as a communication liaison and answer incoming phone calls from drivers on the road for any issues, for example if a truck breaks down and a repair is required.
Contact customers and sales staff with details regarding a delay or a change in the delivery time.
Cultivate strong relationships with drivers, sales staff and customers to reduce the stress that comes with last minute schedule changes.
Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays.
Job Skills
Highly organized and able to handle high amounts of stress.
Strong written and oral communication skills are essential - listen, speak plainly and communicate effectively.
Ability to multi-task.
Ability to work in a team environment in high pressure situations.
Problem solve – prioritize and think quickly on your feet.
